Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners, 3rd Edition

Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners, 3rd Edition

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A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new qScripts for Service Scenariosq throughout to help servers practice real-world scenarios.This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new aquot;Scripts for Service Scenariosaquot; throughout to help servers practice real-world scenarios.


Title:Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners, 3rd Edition
Author: The Culinary Institute of America (CIA)
Publisher:Wiley Global Education - 2014-01-31
ISBN-13:

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