Aligning Employees Around Delivering Best-in-Class Customer Experience

Aligning Employees Around Delivering Best-in-Class Customer Experience

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Customer a€“ employee interactions are the very backbone of the customer experience. Employees dedicated to serving the customer base deepen the overall company a€“ client bond; indifferent employees providing poor service drive consumer and value loss, damaging the company in a way that is often irreversible. Companies need to align their employees around delivering the best possible customer experience possiblea€bDelivering best-in-class customer experience requires sales, marketing, customer care, and operations departments work in ... This defined experience must be end-state specific (defining exactly the experience each customer should haveanbsp;...


Title:Aligning Employees Around Delivering Best-in-Class Customer Experience
Author: Forte Consultancy Group
Publisher:Forte Consultancy -
ISBN-13:

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